Terms of service

KAAYU WORLD operates this website. The terms we, us and our, refers to KAAYU WORLD. The information on the website, tools and services is for the users. Browsing through the website means the user has accepted the terms, conditions, notices and policies of the website. Visiting or purchasing from the website means you are bound to the terms and conditions. The terms apply to all the vendors, browsers, merchants, content contributors and customers. Please go through the terms and conditions mentioned on the website. If you do not agree to the conditions then do not access the website or use the services. The tools or features added to the website are also subject to terms and conditions. We reserve the right to replace or change the terms of service by posting updates on the website. You have to check such updates periodically to know the changes and decide to accept it or not.

Section-1 Online Store Terms

You have to be a major to agree to the terms and conditions. With your consent, dependents can also use the website. Our products cannot be used illegally or for unauthorized purposes. Our services cannot be used to violate the laws in your jurisdiction. Any type of destructive virus, worm or code cannot be transmitted by you. Violation or breach of any of the terms and conditions may lead to termination of your services.

Section-2 General Conditions

Without prior permission, you cannot duplicate, sell, copy or resell any information on the website. We reserve the rules to deny service to anyone at any time for any reason.

 Section-3 Accuracy, Completeness and Timeliness Of Information

If the information provided on the website is not accurate we are not responsible. It is always better to re-confirm the information and then take decisions to avoid risks.

 Section 4 – Modifications To The Service And Prices

The price of the products or services can change without any prior notice. We are not liable to you or any other third party for a change in price or suspension of services.

 Section 5 – Products Or Services

The products and services may have limited quantities subject to the stock available. The display on the website may not accurately display the product colour. Return or exchange is subjected to our return or exchange policy. We do not give a warranty that our products, services and information can meet your expectations.

KAAYU WORLD. makes every effort to display as accurately as possible the colors of products that appear on scalearts.in However, due to different color spectrum emitted by different output sources (i.e.) Mobile Phone, CRT monitors, TFT Panel screens, LED panel screens etc. the buyer who intends to purchase the product may see different color shades while ordering the product. The seller does not take responsibility and guarantee that any color will accurately reflect the color of the product on delivery. To the extent permitted by applicable law, seller disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on kaayuworld.com.These are miniature scale model collectibles, crafted to closely resemble the actual vehicles. However, due to their small scale, minor imperfections such as uneven gaps, small paint blemishes, or paint irregularities may be present. Please be advised that return requests for these minor imperfections will not be accepted.These collectible models are delicate by design, crafted with intricate details that require careful handling to maintain their pristine condition. Please note that any damage caused by rough handling is not covered under our policy, so we encourage you to handle these high-quality collectibles with the utmost care.Please do a little research about the brands and the quality of the products. We do not accept the return requests if you are not satisfied with the product build quality as we are only the selling portal for the products and not the manufacturer of the models available on our kaayuworld.com So please study the model quality on internet to avoid disappointment.90% of the models has Press Fit wheels assembly, If in any case wheel is out of place you can simply press and fit the wheel. We do not accept return or replacement request in such cases.

Cancellation, Return & Exchange Policy

1. Return and Exchange Requests

• All return, exchange, or cancellation requests must be reported within 24 hours of delivery.

• Requests made after this time period will not be eligible for return, replacement, or refund.

• We accept returns or exchanges only in the following cases:

  • The product is damaged on arrival

  • The product is defective

  • You have received the wrong item
    
    

• To report an issue or initiate a return/exchange, please contact us at:
  
  📧 kaayuworld@gmail.com
  📱 WhatsApp: +91-7990904545
  
  
  • Include your order number, clear details of the issue, and relevant videos of the product.

2. Damaged, Defective, or Wrong Product

• If your product arrives damaged, defective, or incorrect, you must share an unboxing video clearly showing the issue.

• Unboxing video is mandatory for any return or replacement request.

  • In the absence of an unboxing video, claims related to damage, defects, or wrong product will not be accepted.

  • Without this video proof, it will be considered that the product was delivered in good condition and no quality-related issues exist.

3. Return Shipping

• In cases where pickup service is not available at your location, you will be required to self-ship the product to our office address.

• Shipping costs are non-refundable. If your return is approved for a refund, the cost of return shipping will be deducted from your refund amount.

4. Refund Process

• Once your returned item is received and inspected, we will notify you via email about the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 7 business days.

5. Replacement Policy

• We only replace items that are defective, damaged, or incorrect as per our inspection and policy.

• Replacement requests must follow the same reporting and video evidence requirements as returns.
  
  

Order Cancellation Terms & Conditions

 

1. Cancellation by Customer

• Orders can only be cancelled before they are shipped.

• To cancel, please contact us immediately at kaayuworld@gmail.com or call +91-7990904545.

• Once an order has been shipped or is out for delivery, it cannot be cancelled.

2. Cancellation by KAAYU WORLD

• We reserve the right to refuse or cancel any order at our sole discretion.

• Reasons may include limited stock, payment issues, or inaccurate information.

• In such cases, you will be notified via email, and any amount charged will be refunded within 7 business days to your original payment method.
  
  
  
  

Payment Terms & Conditions

1. Payment Options

We offer two payment options for all orders:

• Full Payment: The total amount is paid at the time of purchase.

• Partial Payment: A portion of the total order value is paid in advance, and the remaining balance is payable at the time of delivery.

2. Non-Refundable Partial Payment

If you choose the Partial Payment option, please note that the advance payment is strictly non-refundable under all circumstances.
This includes (but is not limited to):

• Cancellation of the order by the customer (before or after shipment)

• Refusal to accept delivery

• Change of mind or any other personal reason

The advance payment is used to cover non-recoverable operational costs, including:

• Shipping and logistics arrangements

• Packaging and handling

• Order processing and material preparation

Once made, the partial payment cannot be refunded, adjusted, or transferred under any condition.

3. Refund Eligibility (Full Payment Orders Only)

Refunds apply only to orders paid in full, under the following conditions:

• The order is cancelled by KAAYU WORLD before shipment — in which case, a 100% refund will be issued since no shipping costs are incurred.

• The product received is damaged, defective, or incorrect, and the claim is supported by valid proof (e.g., an unboxing video).

In all refund cases (where shipping has already occurred), shipping and handling charges are non-refundable and will be deducted from the total refund amount.
The remaining eligible amount will be refunded to your original payment method within 7 business days.